Piezas y Partes
Piezas Y Partes sells and distributes computer components through distributors and direct to consumers. Based in Madrid, Spain, the company distributes more than 90,000 computer and electronic components to over 25,000 computer dealers and consumers worldwide. But with its success, the company was having problems with its online ordering system.
In 2008, the company was using an e-commerce solution with its ERP system, Microsoft Dynamics NAV. The e-commerce solution was unstable, prone to errors, often caused down time, and was resource-intensive, requiring constant manual intervention. Throughput was also a problem.
Overall, the platform was unreliable, so only 5 percent of orders were placed online—the remaining 95 percent were entered manually, by fax, email, or phone, consuming even more resources.
This situation often resulted in errors, missed orders and lost customers. When José Luis and his team set out to find a replacement solution, they looked for specific criteria.
The company’s Microsoft Dynamics NAV partner recommended ExpandIT Internet Shop, a fully integrated e-commerce solution where all item information is maintained in the NAV system.
ExpandIT Internet Shop provides high transaction throughput without sacrificing performance or security.
After evaluating the ExpandIT solution, the company was satisfied that it would
meet all their requirements. They made the decision to purchase it in March,
2009, implemented it in April, and went live in May of that year.
Investment Criteria
- Be proven in the field, demonstrating stability and the ability to handle the large number of transactions that would come through the company’s website.
- Come with reliable, knowledgeable support.
- Be able to grow with the company, both in terms of flexibility to add new functionality as business processes dictated and throughput.
We set a goal of having 83 percent of our orders come through the website, so we made the decision to search for a better solution.”
José Luis Alonso, Piezas Y Partes
Service features and benefits
Within just six months after implementing ExpandIT Internet Shop, year over year sales increased from 20.6% in 2009 to 37.3% in 2011, and the company was averaging 125,200 orders per day – all with a staff of 12.
The company has also restructured its reclamations processes, which has improved efficiency and increased customer satisfaction. As for the goal to increase the number of orders coming through the site to 83%, the company met it with ExpandIT Internet Shop.
It was the only alternative available that would provide us with a high degree of automation and integration with NAV, a large number of credit facilities, plus a number of high volume installations in the field.”
Quotation: José Luis alonso, piezas y partes:
“The best”
To further increase efficiency, Piezas Y Partes also implemented other ExpandIT offerings:
The ExpandIT Launch Utility was implemented to automate and schedule jobs in NAV to run (Codeunits, reports) at the most suitable hours to decrease the amount of interruption to daily work processes. The ExpandIT Launch Utility helped the company increase efficiency by automating manual NAVprocesses.
The company chose ExpandIT MailIT, which also integrates with NAV, to communicate more clearly and efficiently with customers, prospects, and suppliers. They send correspondence including large volumes of newsletters and digitally signed invoices.
The ExpandIT Backup Utility, which automates system backups, checking for consistency to ensure reliable backups of the NAV database, helped the company automate its NAV backups reliably and securely.
With ExpandIT Internet Shop and the other ExpandIT products in place, Piezas Y Partes can now follow through with plans to expand into other markets.
“We have been able to achieve our objectives and then some,” said José Luis. “We have been able to develop new business in lower price, higher volume components – a model that had been difficult for us to monetize with the previous system.” And what about the service and support received from ExpandIT? José Luis puts it quite simply: “The best!”
.